CHARLOTTE – The Better Business Bureau of Southern Piedmont and Western North Carolina released its 2018 annual report, detailing consumer activity related to businesses located in the BBB’s 37-county service area.
The report includes statistics on consumer complaints, verified customer reviews, website inquiries.
Consumers filed more than 16,000 complaints against area businesses, showing an increase in just over 1,000 complaints from 2017.
Customers submitted more than 9,500 verified reviews about businesses, showing no changes compared to 2017.
Total website inquiries were up nearly 4 percent over 2017, showing a total increase of roughly 135,000.
The top complain generators for 2018 were as follows: 1. Auto dealers (new) 2. Collection agencies 3. Auto dealers (used) 4. Auto repair 5. Banks. Furniture retailers and extended warranties have dropped from the top five.
Consumers can visit www.bbb.org to check out a business, file a complaint or leave a review.